Policies Safety Warning & Disclaimer The products available on this website are not toys, but complex machines designed for adults using common sense and all appropriate safety precautions as detailed in the documentation accompanying these products. Not exercising due diligence and observance of all these safety rules and other common sense precautions as appropriate for the specific circumstances of handling, use and operation of these products may put the user, bystanders or others at risk of injury or death! Purchase of the products offered on this website will constitute an affirmation that the customer and prospective user has understood the risks and all the relevant safety precautions to be observed, takes responsibility for observing these safety precautions, and indemnifies and holds harmless AviaNautica, its employees, representatives, agents and suppliers from any claim whatsoever in the event of death, personal injury or damage to property caused directly or indirectly due to handling, using or operating the said products. Return Policy
Our goal is your satisfaction. If you are not satisfied with your purchase for any reason, you can return your item for an exchange or refund. Simply contact customer-service@avianautica.com to receive instructions on returning your purchase. However, to prevent misuse of this policy and consequently help keep costs under control for all of our customers, the following conditions will apply: - All returns must be made within 30 days of the date of purchase.
- Items must be free of damage, use or abuse to be eligible for return, exchange or refund.
- Items returned unused and undamaged will be refunded the full purchase price, except for shipping.
- In case of shipping damage, the shipping company must be immediately notified and the item held as received, until further notice from AviaNautica.
Shipping Policy
Shipping of the product or its components to and from AviaNautica or the manufacturer, at the time of sale or for service, whether covered by eligible warranty or not, is at the customer's expense.
Product Service Policy If any product purchased though AviaNautica should require service, we reserve the right to either service the item ourselves or have it serviced by the manufacturer, at our discretion. Products qualified for service under warranty will require shipping costs only to be borne by the customer. Products not qualified for service under warranty, due to expiry of coverage or other disqualification, will require additional costs for parts & labor to be borne by the customer. A quote will be provided upon submission of a service request to customer-service@avianautica.com. Privacy Policy We promise you that your personal information is used only, wholly and solely, for the purpose for which you provided it, namely, to enable the purchase and support of the product(s) being offered on our website. We will never use it for any other purpose and will never share the information with a third party, unless required by law to do so. |